Privacy Policy

Last updated: November 2, 2026

This Privacy Policy explains what personal information Ordio ("Ordio", "we", "us") collects when you use the Ordio mobile app and websites, how we use it, who we share it with, and the choices and rights you have. By using Ordio you agree to the practices described here.

Who we are

Ordio is a food-ordering platform that connects customers with local restaurants. Restaurants operate their own menus and their own delivery riders; Ordio provides the software that ties ordering, order management and delivery tracking together. Depending on how you use Ordio you may be a customer, a delivery rider, or a restaurant owner or manager, and the data we hold reflects your role.

Information we collect

• Account details. When you sign in with Google or Facebook, we receive your name, email address and profile photo from that provider. We do not receive or store your Google or Facebook password.
• Contact details. A phone number you add so restaurants and riders can reach you about an order.
• Delivery addresses. The structured addresses you save for delivery — City, Area and Town, plus any street, landmark or notes you add.
• Order history. The orders you place or fulfil, their items and totals, their status over time, and any reviews you leave.
• Approximate location. With your permission, approximate device location used to show nearby restaurants and to support delivery — for example a rider's location while an order is out for delivery. You can decline or revoke this permission in your device settings.
• Device and notification tokens. A push-notification token so we can send you order updates, and basic device and app information needed to operate and troubleshoot the service.

We do not collect or process payment card, JazzCash or Easypaisa details through Ordio. Payment is currently handled offline between you and the restaurant, so no payment-instrument data passes through our systems.

How we use your information

• To create and manage your account and let you switch between customer, rider and restaurant roles.
• To place, route, prepare, deliver and track orders, and to show live delivery status.
• To show you relevant restaurants and to display your saved delivery addresses.
• To send transactional notifications about your orders and account.
• To provide support, prevent fraud and abuse, keep the service secure, and meet legal obligations.
• To understand and improve how the product is used, in aggregate.

We do not sell your personal information.

Service providers and third parties

We share personal information with a small number of processors only as needed to run Ordio:

• Supabase — our backend database and authentication provider, which stores your account data, addresses and order history and manages sign-in sessions.
• Google and Facebook — the sign-in providers you choose to authenticate with; they share your basic profile with us as described above, subject to their own privacy policies.
• Firebase Cloud Messaging — Google's service used to deliver push notifications to your device.
• Map and geocoding providers — used to resolve and display locations for discovery and delivery.

We also share the minimum necessary information between the parties to an order: a restaurant and its assigned rider see the delivery address and contact details needed to fulfil that order, and you see the restaurant handling it. We may disclose information where required by law or to protect the rights, safety and property of our users and the public.

Data retention

We keep your personal information for as long as your account is active and as long as needed to provide the service, resolve disputes, and comply with legal and record-keeping obligations. Order records may be retained after an order completes for support, safety and accounting purposes. When information is no longer needed we delete or anonymise it.

Security

Your data is stored on our Supabase backend and protected by database Row-Level Security policies, so a signed-in account can only reach the records it is entitled to. Access is authenticated through Google or Facebook sign-in, connections are encrypted in transit, and access to production systems is restricted. No system is perfectly secure, but we work to protect your information against unauthorised access, loss or misuse.

Your rights and choices

• Access and correction. You can view and update your profile, phone number and delivery addresses in the app at any time, and request a copy of the personal data we hold about you.
• Deletion. You can ask us to delete your account and associated personal data, subject to records we must retain for legal or accounting reasons.
• Permissions. You control location and notification permissions from your device settings, and you can disconnect the Google or Facebook connection from that provider.

To exercise any of these rights, contact us at the address below and we will respond within a reasonable time.

Children's privacy

Ordio is not directed at children. We do not knowingly collect personal information from anyone under the age of 16 (or under 13 where that is the applicable minimum age). If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last updated" date above and, where appropriate, notify you in the app.

Contact us

For privacy questions or requests, email us at hello@faurigo.com, or reach support at support@faurigo.com.